Terms and Conditions

1. About Us

These Terms and Conditions govern the use of this website and the provision of coffee machine repair, maintenance, and related service engineering by:

SPECIALIST CATERING SERVICES LIMITED

Phone: 07414014484
Email: contact@specialistcateringservices.co.uk

Director: Steven Barfoot

2. Scope of Services

We provide service engineering for coffee machines and related catering equipment for businesses and individuals, including diagnosis, repair, planned maintenance, calibration, and on-site call-outs. The precise scope of any engagement will be confirmed before work begins.

We may decline work where equipment is unsafe, unsupported, or where parts cannot reasonably be obtained.

3. Bookings and Appointments

Appointments are arranged by phone, email, or through the contact form on this website. Arrival windows are estimates and may vary due to traffic, prior jobs, or parts availability. We will notify you as soon as practicable if a delay is expected.

If you need to cancel or reschedule, please contact us at the earliest opportunity so we can offer the slot to another client.

4. Quotes, Pricing, and Payment

Where possible, we provide an indication of cost after diagnosis and before carrying out chargeable repair work. Estimates may change if additional faults are discovered; we will seek your approval before proceeding with extra work.

Payment terms will be confirmed at the time of booking or on completion of work. Ownership of replaced parts may pass to us unless otherwise agreed.

5. Client Responsibilities

You agree to:

• Provide safe access to the equipment and a suitable working area
• Share accurate information about the machine’s make, model, and symptoms
• Ensure an authorised person is available to approve work and receive findings
• Follow any aftercare guidance supplied after a repair or service visit

6. Parts and Workmanship

We use parts appropriate to the equipment and the repair. Where original parts are unavailable, we may propose suitable alternatives and will explain the options before fitting.

Any workmanship guarantee offered will be confirmed in writing or by email for the specific job. Guarantees do not cover damage caused by misuse, lack of cleaning, unsuitable water conditions, or third-party interference after our visit.

7. Website Use

Content on specialistcateringservices.co.uk is provided for general information. It does not constitute a binding offer until we confirm a booking. You must not misuse the site, attempt unauthorised access, or use its content in a misleading way.

We may update website content without notice. While we aim for accuracy, we do not warrant that all information is complete or current at all times.

8. Intellectual Property

All text, branding, layout, and design on this website belong to SPECIALIST CATERING SERVICES LIMITED or its licensors. You may not copy, reproduce, or distribute site materials for commercial purposes without prior written consent.

9. Privacy and Cookies

If you contact us, we use the personal details you provide solely to respond to your enquiry and deliver related services. Our cookie banner allows you to accept or deny non-essential preference cookies; your choice is stored in your browser’s local storage.

For privacy questions, email contact@specialistcateringservices.co.uk.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

Subject to the above, we are not liable for indirect or consequential losses, including loss of custom, loss of profit, or interruption to your operations arising from equipment downtime, delayed parts, or circumstances beyond our reasonable control.

Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, supply shortages, utility failures, or illness.

11. Complaints

If you are unhappy with any aspect of our service, please contact us promptly by phone or email. We will investigate and respond with a clear outcome or next steps.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them, subject to any mandatory consumer protections that apply to you.

13. Changes to These Terms

We may update these Terms from time to time. The version published on this page on the date you engage our services will apply to that engagement. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms and Conditions:

SPECIALIST CATERING SERVICES LIMITED
Hedge End Fakenham Road, East Bilney, Dereham, England, NR20 4HT
Phone: 07414014484
Email: contact@specialistcateringservices.co.uk